Nandha
Engineering College (Autonomous)
Affiliated to Anna University, Chennai. Approved by AICTE, Accredited by NAAC & NBA
Included under Sections 2(f) and 12(B) of the UGC Act
Grievance Redressal Committee and portal has been formulated in NEC in order to register and rectify the grievances. The link of the Grievance Redressal Mechanism had been displayed at prominent places.
Objectives
- To uphold the dignity of the College by ensuring strife free atmosphere through promotion of cordial Student-Student and Student-Teacher relations.
- To encourage the Students to express their grievances / problems freely and frankly, without any fear of being victimized.
- To redress the registered grievances at once or within a month according to the nature of the Grievances.
- To monitor the complaints on the website and to arrange a meeting for grievance redressal committee members and discuss the complaints.
- To notify the decisions taken by the committee members to the knowledge of the respective HOD’s and Principal.
- To intimate the effective redressal of his / her grievances to the person concerned through website.
- To resolve the grievances registered anonymously.
- To ensure effective solution to the student’s grievances with an impartial and fair approach.
- To redress the complaints received from government school students who got admitted under 7.5 percentage criteria.
Scope
The cell deals with grievances received from the students about any of the following matters
- Academic Matters: Related to timely issue of duplicate Mark-Sheets, Transfer Certificates, Conduct Certificates or other examination related matters.
- Financial matters: Related to Library, Hostel and College dues and payments
- Other Matters: Issues related to sanitation, preparation of food, availability of transport, victimization by teachers etc.
The College has an in-house counselor to offer support and guidance to students in need of help.
Role and responsibilities of the counselor are:
- To work with designated person as a thinking partner, a revealing mirror, and a pacesetter among others
- To help students increase their self-awareness so as to make them more effective as an individual and in turn, effective in their learning.
- To help in leveraging the core capacities of students.
- To observe and be more vigilant in dealing with students’ problems.
Procedure for Lodging a Complaint
Students, Alumni, Parents, Staff Members and others can register their grievances through the given
link.
Register your Grievances @ URL : nandhaengg.org/grievance.
The Cell is having the provision of being reconstituted every year if situation arises for so by the
Principal himself along with suggestions sought from the in charge administrative body. Care is
taken to select staff members from varied streams.
Redressal of Grievance
- a) The complaint letter / email should contain the Complainant’s name and contact details, copies of supporting documents, wherever applicable.
- b) All the complaints shall be registered in NEC Grievance portal
- c) If the grievance is resolved within three working days, the resolution shall be communicated along with the acknowledgement to the complainant.
- d) The complaint shall be addressed as early as possible and within a maximum of 30 days of the receipt of the complaint.
- e) All complaints shall be dealt with and monitored by the Grievance Redressal Committee Organization.
- f) The Grievance Redressal Committee would monitor the resolution of complaints received from the Complainant and periodically put up the same for review by the Senior Management.
- g) The Grievance Redressal Policy is accessible to all and it ensures that information is readily available on the modalities of making and resolving complaints. This policy is available on the website and also at the offices of this organization.
Closure-grievance
Every grievance shall be disposed off within a period of thirty days of its receipt and a final reply shall be posted in the grievance portal, containing details of resolution or rejection of the complaint with reasons. A grievance shall be considered as disposed off and closed in any of the following instances, namely:
- a) when the intermediary or entity regulated by Authority has acceded to the request of the complainant fully.
- b) All complaints shall be monitored and marked as closed only after resolution of the subscriber grievance.
- c) The complaint shall be treated as closed if the complainant has not responded within forty days of the publishing in the grievance portal.
- d) Where the complainant has not preferred any appeal within forty days from the date of receipt of resolution or rejection of the grievance communicated by the intermediary or Authority.